Philippine Airlines Shanghai Office

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Philippine Airlines (PAL) is the largest airlines and flag carrier of the Philippines. As of March 2025, PAL serves 33 destinations within the Philippines and an additional 37 destinations worldwide, including China.

Contact Philippine Airlines

Philippine Airlines offers scheduled flights between Shanghai and Manila.

Philippine Airlines Shanghai Contact Information

Shanghai Office

Suite 735A, East Wing
Shanghai Centre
1376 Nanjing Xi Lu
Shanghai 200040
China

Tel: +86 21 6279 8765 / 8785

Email: palshacto@pal.com.ph

Office Hours: 8:30 am - 5:30 pm (Monday - Friday)

Closed on Weekend & Public Holidays.

Airport Office

Room 2-B11-310, Section E
Terminal 2
Shanghai Pudong International Airport
Pudong District
Shanghai, China

Office Hours: Open only during operation hours. For administrative only.

For ticketing issues, please contact call center: 400-100-2752

Airport Name: Shanghai Pudong International Airport

Inquiries handled by Philippine Airlines Shanghai Office including:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Web / Online Check-in
  • Airport Counter Check-in
  • Self Service Kiosk Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • In-Flight Meals
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • Airport Facilities
  • Delayed Flights
  • PAL Codeshare
  • PAL Sky Boutique
  • Promotional Fares
  • Animals and Pets
  • PAL Mabuhay Lounge
  • Concierge Services
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries and Selection
  • PAL Native Mobile App
  • Visa on Arrival
  • Transit Information
  • In-Flight Duty Free
  • Receipts and Refunds
  • Trip Insurance
  • Mabuhay Miles Program
  • myPAL Upgrade
  • PAL Express

If you're unable to find the answer from a local agent, the Philippine Airlines Hotline can be reached through number stated below. All calls made to these numbers are chargeable to the callers by their telecom service provider as per applicable international call rates.

Head Office (HQ) Contact Website
Philippine Airlines
PNB Financial Center
CCP Complex, Macapagal Avenue
Pasay City, Philippines
+63 2 8855 8888
1 800 435 9725 (USA/Canada)
www.philippineairlines.com

Before boarding your Philippine Airlines flight, you might want to review the following information:




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