Philippine Airlines Cancellation and Refund

Philippine Airlines Cancellation and Refund

If you need to cancel a flight with Philippine Airlines (PAL), here’s what you should know about their cancellation and refund process:

Cancellation Policy

🔹 Voluntary Cancellations: Passengers can cancel their booking online, through PAL’s ticket offices, or by contacting customer service. Fees may apply depending on the fare type.

🔹 Involuntary Cancellations: If PAL cancels a flight due to operational reasons, weather disruptions, or government restrictions, passengers may be eligible for a full refund or rebooking at no extra cost.

Refund Eligibility

🔹 Refundable Tickets: Fully refundable fares allow cancellations with minimal or no penalties.

🔹 Non-Refundable Tickets: Certain fare types, such as promotional fares, may not qualify for refunds but may be eligible for travel credits or rebooking with fees.

🔹 Partially Used Tickets: If only a portion of the journey has been completed, the remaining value may be refunded after deducting applicable charges.

Refund Process

🔹 Requesting a Refund: Passengers can apply for refunds online via PAL’s website, at ticketing offices, or through travel agents (if booked through one).

🔹 Processing Time: Refunds typically take 30 to 60 days for processing, depending on the payment method and fare conditions.

Important Notes

🔹 Service fees, fuel surcharges, and taxes may be non-refundable.

🔹 No-show passengers may incur higher penalties or forfeit the ticket value.

Passengers are encouraged to check the specific fare rules on their ticket or contact Philippine Airlines for clarification.

For more detailed assistance on cancellation and refund terms, please contact Philippine Airlines directly at +63 2 8855 8888 / 1 800 435 9725 (call in USA / Canada).