AirAsia

AirAsia is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. AirAsia group operates scheduled domestic and international flights to 165 destinations spanning 25 countries. Its main hub is klia2, the low-cost carrier terminal at Kuala Lumpur International Airport 2 (klia2) in Sepang, Selangor, Malaysia.

AirAsia's registered office is in Petaling Jaya, Selangor, Malaysia while its head office is located near KLIA. All its Kuala Lumpur departures and arrivals operate through klia2.

The AirAsia Group services the most extensive network across Asia & Australia which comprises of the following airline affiliates:

AirAsia Berhad (Malaysia) - Airline code: AK
Established in 2001 and listed on the Main Market of Bursa Malaysia Securities Berhad in November 2004, with hubs in Kuala Lumpur, Kota Kinabalu, Penang, Johor Bahru and Kuching.

AirAsia Indonesia - Airline code: QZ
Established on December 8, 2004, through a joint venture between AirAsia International Ltd. and PT. Awair International, with hubs in Jakarta, Bandung, Bali, Surabaya and Medan. More Info on Indonesia AirAsia

Thai AirAsia - Airline code: FD
Established in 2003 as a joint venture between Asia Aviation and AirAsia Investment, and was listed on the Stock Exchange of Thailand in May 2012. Thai AirAsia commenced its inaugural commercial flight on 4 February 2004 from Bangkok to Hat Yai, and now operating from hubs in Bangkok, Phuket and Chiang Mai. More Info on Thai AirAsia

Philippines’ AirAsia - Airline code: PQ
Established in 2010 as AirAsia Inc. and 60% owned in equal partnership by Filipino entrepreneurs and 40% owned by AirAsia Berhad through its wholly owned subsidiary AirAsia International Inc, operating from its hub in Manila. More Info on Philippines’ AirAsia

AirAsia India - Airline code: I5
Established in 2013 as a joint venture between Tata Sons Limited, Telestra Tradeplace Pvt Ltd & AirAsia. The airline currently operates flights from its current base Bangalore to Chennai, Kochi and Goa, Jaipur and Chandigarh. More Info on AirAsia India

AirAsia Zest - Airline code: Z2
Low Cost Carrier ZestAir has been rebranded as AirAsia Zest in 2013 to reflect its partnership with AirAsia. Currently, it services nine domestic and four international routes from Manila.

AirAsia X - Airline code: D7
Established in 2007, it is the long-haul, low-cost affiliate carrier of the AirAsia Group and currently flies to destinations in the Asia Pacific region. Operates from its hub in Kuala Lumpur. Read More on AirAsia X.

Thai AirAsia X - Airline code: XJ
Established in 2014, It is an extension of Asia’s leading low cost carrier, AirAsia, and seeks to deliver everyday low fares to travellers seeking to travel to destinations greater than four hours flight time from its hub, Bangkok Don Mueang International Airport. More Info on Thai AirAsia X

Indonesia AirAsia X - Airline code: XT
Indonesia AirAsia X is Indonesia’s first long-haul, low-cost carrier and an affiliate of the AirAsia Group. The airline currently offers direct flight from Denpasar, Bali to Taipei, Taiwan and Melbourne, Australia. Indonesia AirAsia X operates on Airbus A330-300s, with a seat configuration of 12 Business Class seats and 365 Economy seats. Its vision is to solidify its position as the national and global leader in long-haul, low-cost aviation and to build a strong network along with other carriers of the AirAsia Group. More Info on Indonesia AirAsia X

AirAsia Contact Information

Tel: +603 8660 4600

Office Hours

Monday - Friday : 09:00~18:00 (Office)

Weekend and Public Holiday : Closed


Queries handled by AirAsia Office including:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Web / Mobile App Check-in
  • Airport Counter Check-in
  • Self Service Kiosk Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • In-Flight Meals
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • In-Flight Duty Free Items
  • Airport Facilities
  • Delayed Flights
  • VIP Lounge Service
  • Corporate Reward Program
  • Premium Flatbed
  • Animals and Pets
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries and Selection
  • BIG Frequent Flyer Program
  • Visa on Arrival
  • Transit Information
  • Receipts and Refunds
  • Trip Insurance

If you're unable to find the answer from local agent, please contact AirAsia X Premium Line at 1600 85 8888. (Available from Malaysian telco – Telekom, Celcom, Maxis & DiGi, Charge: RM 1.95 per minute). This hotline is dedicated to serve AirAsia X guests on flights with the airline code D7.

Head Office (HQ) Tel Number Office Hours
AirAsia RedQ
Jalan Pekeliling 5
Lapangan Terbang Antarabangsa Kuala Lumpur (klia2)
64000 KLIA
Selangor, Malaysia
+603 8660 4600 Monday - Friday : 09:00~18:00 (Office)
Closed on Weekend & Public Holidays

Before boarding to AirAsia, you may want to check the information for:



folder_open   Airlines in Malaysia