AirAsia X

Established in 2007, it is the long-haul, low-cost affiliate carrier of the AirAsia X Group and currently flies to destinations in the Asia Pacific region. Operates from its hub in Kuala Lumpur.

AirAsia X (D7)

The airline currently serves 18 destinations across Asia (Sapporo, Tokyo, Osaka, Seoul, Busan, Taipei, Xian, Beijing, Hangzhou, Chengdu, Shanghai, Colombo and Kathmandu), the airline also serves Australia (Sydney, Melbourne, Perth, and Gold Coast) and the Middle East (Jeddah). All its Kuala Lumpur departures and arrivals operate through klia2.

AirAsia X operates a core fleet of 26 A330-300s, each with a seat configuration of 12 Premium Flatbeds and 365 Economy seats. It has three additional aircraft for non-scheduled lease and charter operations. The airline has carried over 10 million guests since it commenced long-haul service in 2007.

AirAsia X Contact Information
Tel: +603 8660 4600 Office Hours Monday - Friday : 09:00~18:00 (Office) Weekend and Public Holiday : Closed

Queries handled by AirAsia X Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Mobile App Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
In-Flight Duty Free Items
Airport Facilities
Delayed Flights
VIP Lounge Service
Corporate Reward Program
Premium Flatbed
Animals and Pets

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
BIG Frequent Flyer Program
Visa on Arrival
Transit Information
Receipts and Refunds
Trip Insurance

AirAsia HQ in Kuala Lumpur (Photo by: AirAsia X Newsroom)

If you're unable to find the answer from local ticketing agent, please contact AirAsia Call Centre with the contact details and numbers listed below:

Calling From	Services	Tel Number	Office Hours
Australia	AirAsia X D7 series flights only. For all other flights, please visit https://support.airasia.com	+61 2 8188 2133	Monday - Friday : 09:00~18:00 (GMT +10)
China	AirAsia & AirAsia X flights.	+86 512 8555 7711	Monday - Sunday : 08:00~21:00 (GMT +8)
Hong Kong	AirAsia & AirAsia X flights.	+852 3013 5060	Monday - Sunday : 08:00~21:00 (GMT +8)
Indonesia	AirAsia & AirAsia X flights.	+62 21 2927 0999 +62 804 1333 333	Monday - Sunday : 06:00~22:00 (GMT +7)
India	AirAsia & AirAsia X flights.	+91 80 4666 2222 +91 80 6766 2222	24x7
Iran	AirAsia X D7 series flights only. For all other flights, please visit https://support.airasia.com	+98 21 2620 0686	Saturday to Wednesday : 09:00~17:00 (GMT +4.3) Thursday : 09:00~13:00 (GMT +4.3)
Japan	AirAsia X D7 & XJ series flights only. For all other flights, please visit https://support.airasia.com	+81335277898	Monday - Friday : 08:00~17:00 (GMT +9)
Japan	AirAsia Japan DJ series flights only. For all other flights, please visit https://support.airasia.com	+81335277898	Monday - Friday : 08:00~17:00 (GMT +9)
Macau	AirAsia & AirAsia X flights.	+853 6262 6352	Monday - Sunday : 08:00~21:00 (GMT +8)
Malaysia	AirAsia X Premium Line Available from Malaysian telco – Telekom, Celcom, Maxis & DiGi Charge: RM 1.95 per minute	1600 85 8888	Monday - Friday : 09:00~18:00 (GMT +8)
New Zealand	AirAsia X D7 series flights only. For all other flights, please visit https://support.airasia.com	+64 9 887 6920	Monday - Friday : 09:00~18:00 (GMT +12)
Philippines	AirAsia & Philippines AirAsia flights only. For all other flights, please visit https://support.airasia.com	+63 2 8672 7886	24x7
South Korea	AirAsia X D7, XJ & Z2 series flights only. For all other flights, please visit https://support.airasia.com	050 4092 00525	Monday - Friday : 08:00~17:00 (GMT +9)
Taiwan	AirAsia & AirAsia X flights.	+886 2 8793 3532	Monday - Sunday : 08:00~21:00 (GMT +8)
Thailand	AirAsia & AirAsia X flights.	+66 2 515 9999	Monday - Sunday : 08:00~21:00 (GMT +7)
United States	AirAsia X D7 series flights only. For all other flights, please visit https://support.airasia.com	+1 844 727 4588 +1 844 727 4590 (Text Telephone)	Monday - Friday : 09:00~18:00 (GMT -10)

Before boarding to AirAsia X, you may want to check the information for:

Airlines in Malaysia