AirAsia Medan Office

AirAsia is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. AirAsia group operates scheduled domestic and international flights to 165 destinations spanning 25 countries from its main hub from Kuala Lumpur International Airport 2 (klia2).

AirAsia (AK/AXM)

Contact AirAsia

AirAsia offers scheduled flights between Medan, Indonesia and Kuala Lumpur (klia2).

AirAsia Medan Contact Information
Medan Office (GSA) Berjaya Holidays (Pt Wira Kencana Berjaya Abadi) Jl. Asia No. 548 P Medan Indonesia Tel: +62 732 6111 / 457 2976 Fax: +62 451 1243 Office Hours 8:00 am - 8:00 pm (Mon–Fri) 8:00 am - 7:00 pm (Sat) / 8:00 am - 5:00 pm (Sunday & Public Holidays) Medan Airport Office Kualanamu International Airport Customer Service Lounge Arrival Terminal Deli Serdang, Sumatera Utara Indonesia Airport Name: Kualanamu International Airport (Medan) For an instant response 24 hours a day and urgent assistance, please Chat with AVA @ https://support.airasia.com.

AirAsia Medan Contact Information

Medan Office (GSA)

Berjaya Holidays (Pt Wira Kencana Berjaya Abadi)
Jl. Asia No. 548 P Medan
Indonesia

Tel: +62 732 6111 / 457 2976
Fax: +62 451 1243

Office Hours

8:00 am - 8:00 pm (Mon–Fri)
8:00 am - 7:00 pm (Sat) / 8:00 am - 5:00 pm (Sunday & Public Holidays)

Medan Airport Office

Kualanamu International Airport
Customer Service Lounge Arrival Terminal
Deli Serdang, Sumatera Utara
Indonesia

Airport Name: Kualanamu International Airport (Medan)

For an instant response 24 hours a day and urgent assistance, please Chat with AVA @ https://support.airasia.com.

Queries handled by AirAsia Medan Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor Service
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
In-Flight Duty Free
Airport Facilities
Delayed Flights
Premium Red Lounge
BIG Member
AirAsia Promotional Fares
Animals and Pets

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
AirAsia Mobile App
Visa on Arrival
Transit Information
Receipts and Refunds
Trip Insurance

If you're unable to find the answer from local ticketing agent, please contact AirAsia Call Centre with the contact details and numbers listed below:

Calling From	Tel Number	Office Hours
Australia	+61 2 8188 2133	Monday - Friday : 09:00~18:00 (GMT +10)
China	+86 512 8555 7711	Monday - Sunday : 08:00~21:00 (GMT +8)
Hong Kong	+852 3013 5060	Monday - Sunday : 08:00~21:00 (GMT +8)
Indonesia	+62 21 2927 0999 +62 804 1333 333	Monday - Sunday : 06:00~22:00 (GMT +7)
India	+91 80 4666 2222 +91 80 6766 2222	24x7
Iran	+98 21 2620 0686	Saturday to Wednesday : 09:00~17:00 (GMT +4.3) Thursday : 09:00~13:00 (GMT +4.3)
Japan	+81335277898	Monday - Friday : 08:00~17:00 (GMT +9)
Japan	+81335277898	Monday - Friday : 08:00~17:00 (GMT +9)
Macau	+853 6262 6352	Monday - Sunday : 08:00~21:00 (GMT +8)
Malaysia	1600 85 8888	Monday - Friday : 09:00~18:00 (GMT +8)
New Zealand	+64 9 887 6920	Monday - Friday : 09:00~18:00 (GMT +12)
Philippines	+63 2 8672 7886	24x7
South Korea	050 4092 00525	Monday - Friday : 08:00~17:00 (GMT +9)
Taiwan	+886 2 8793 3532	Monday - Sunday : 08:00~21:00 (GMT +8)
Thailand	+66 2 515 9999	Monday - Sunday : 08:00~21:00 (GMT +7)
United States	+1 844 727 4588 +1 844 727 4590 (Text Telephone)	Monday - Friday : 09:00~18:00 (GMT -10)

Before boarding to AirAsia, you may want to check the information for:

Other AirAsia Sales Offices