TAP Air Portugal Cancellation and Refund

TAP Air Portugal Cancellation and Refund

If you need to cancel a flight with TAP Air Portugal or request a refund, follow these guidelines:

Cancellation Policy

► Before the Flight

If you need to cancel your TAP Air Portugal flight, cancellations can usually be made online through the airline's website or by contacting their customer service. Depending on the fare type and ticket conditions, you may be eligible for a refund or travel credit.

► After the Flight

If you miss your flight or need to cancel after check-in, you should contact TAP Air Portugal’s customer service as soon as possible. If you are eligible for a refund, this will be processed based on the ticket conditions and the reason for cancellation.

Refund Process

► Eligibility

Refunds are typically available for refundable tickets, cancellations within 24 hours of booking (if applicable), or due to a flight delay or cancellation initiated by the airline. Non-refundable tickets generally do not offer refunds but may provide travel credits or rebooking options.

► How to Request a Refund

You can request a refund directly on the TAP Air Portugal website or by contacting their customer service. The refund process can take up to 7-10 business days for credit card payments, or longer in some cases.

Important Notes

► Non-refundable Fares

Non-refundable fares may only be eligible for partial refunds or changes, depending on the terms and conditions of your ticket.

Passengers are encouraged to check the specific fare rules on their ticket or contact TAP Air Portugal for clarification.

For more detailed assistance on cancellation and refund terms, please contact TAP Air Portugal directly at +351 218 415 000 or email to customer@tapmilesandgo.com.