Air Seoul Ticketing Office

Air Seoul provides ticketing and customer support through its official website, customer contact centre, airport service counters, and selected authorised travel agencies. The available service channel depends on how the ticket was originally purchased.

Air Seoul Customer Service

Website Services

Passengers who book directly with Air Seoul can access various self-service functions online, including:

• Flight reservations
• Payment for new bookings
• Booking confirmation
• Flight schedule enquiries
• Seat selection
• Additional baggage purchases
• Personal information updates where permitted
• Flight changes for eligible tickets
• Cancellation requests
• Refund applications for qualifying bookings

The online booking management system is available for reservations purchased through Air Seoul's official sales channels.

Customer Service Centre

Air Seoul's customer service representatives assist passengers with reservation enquiries, ticket rules, fare conditions, travel documentation guidance, and special service requests. Support is also available for itinerary changes, refund enquiries, baggage questions, and operational notifications.

Airport Ticket Counters

Air Seoul maintains ticketing and service counters at airports where the airline operates scheduled flights. Airport staff assist with:

• Same-day ticket enquiries
• Flight rebooking following operational disruptions
• Travel document verification
• Check-in assistance
• Baggage enquiries
• Special service arrangements

Some airports provide ticket sales, while others operate as check-in and customer service counters only.

Travel Agency Bookings

Passengers who purchased tickets through travel agencies or online travel platforms should contact the original issuing agency for changes, cancellations, refunds, or reissued itineraries. Air Seoul may be unable to modify reservations issued by third-party agents without authorisation from the ticket issuer.

Passengers are encouraged to verify passport validity, visa requirements, and entry regulations before ticket issuance to avoid additional amendment charges.

If you're unable to find the answer from a local agent, please contact Air Seoul headquarters in Dar Es Salaam directly as stated below.