Air Seoul Lost & Found

Air Seoul Lost & Found

Air Seoul provides lost and found assistance for passengers who lose personal belongings during flights or airport procedures.

The handling process depends on whether the item was misplaced onboard the aircraft, inside airport facilities, or related to checked baggage.

Items Left on Board the Aircraft

Items discovered after an Air Seoul aircraft arrives at its destination are collected by cabin crew or ground handling personnel. The recovered belongings are recorded and transferred to the airport’s lost property department or Air Seoul’s local handling office.

Passengers should provide the following details when reporting an item left onboard:

• Flight number
• Travel date
• Seat number
• Description of the missing item
• Contact information

Items such as passports, electronic devices, bags, and personal accessories require identification before collection.

Items Lost at the Airport

Belongings misplaced in terminal areas, including check-in counters, security inspection areas, departure lounges, and boarding gates, are managed by the relevant airport lost and found authority.

Passengers should report missing items as soon as possible because airport facilities maintain separate procedures and storage periods.

Checked Baggage Issues

Passengers who do not receive their checked baggage upon arrival must report immediately at the baggage service counter. Air Seoul or its appointed ground handling partner will create a baggage irregularity report and begin tracing procedures.

Passengers must provide baggage claim tags, flight information, and personal identification for investigation.

Recovery and Collection

Recovered items are released after ownership verification. Passengers may be required to provide identification documents and details confirming possession of the lost property.

Air Seoul advises passengers to place valuable items, travel documents, money, and electronic devices in cabin baggage rather than checked luggage.

For further information on lost items, please contact Air Seoul directly at +82 1800 8100.