Vietnam Airlines Lost & Found

Vietnam Airlines Lost & Found

If you have lost an item during your journey with Vietnam Airlines, you can follow these steps to report and recover it:

At the Airport

Immediate Reporting

If you realize you've lost an item at the airport or onboard shortly after disembarking:

Lost Baggage: Visit the Lost and Found counter at the airport where you arrived to file a Property Irregularity Report (PIR).

Personal Items: Contact the Lost and Found department of Vietnam Airlines at the respective airport for assistance.

Contact Information for Lost and Found Counters

Noi Bai International Airport (Hanoi)

Location: 1st Floor, Noi Bai International Airport

Phone: (+84-24) 3884 0008 or (+84-24) 3886 5002 ext. 3134

Email: hl.pvhk2@niags.com.vn; xld.pvhk2@niags.com.vn

Tan Son Nhat International Airport (Ho Chi Minh City)

Location: Terminal 2, Lost and Found Counter

Phone: (+84-8) 3547 0415 or (+84-8) 3844 6665 ext. 6062

Email: lostandfound@tiags.vn; lostandfound.viags@vietnamairlines.com

Da Nang International Airport

Phone: (+84) 965 140 022

Email: lfdad.viags@vietnamairlines.com

Procedure

File a PIR: Provide detailed information about the lost item, including a description, time, and place it was lost.

Tracking: Vietnam Airlines will search for the item and notify you upon recovery to arrange delivery.

Contacting the Airline

If the item was lost onboard the aircraft:

Report Details: Provide your flight number, seat number, and a detailed description of the lost item.

Customer Service: Contact Vietnam Airlines' Contact Center:

Within Vietnam: 1900 1100

Outside Vietnam: (+84-24) 3832 0320

Email: telesales@vietnamairlines.com

Online Reporting

Vietnam Airlines offers an online Lost & Found Reporting Form. You can submit details of your lost item through the form on their official website by navigating to the Baggage section.

Claiming Lost Items

Recovered items are typically held at the airport's Lost & Found office or Vietnam Airlines' designated office.

To Retrieve Your Item

Proof of Ownership: Provide a description of the item or any identifying features.

Identification: Present valid ID to verify your identity.

Contact: Reach out to the respective airport's Lost & Found department using the contact information above.

Important Notes

Storage Duration: Unclaimed baggage is stored for 90 days. After this period, Vietnam Airlines may charge storage fees or dispose of the items at their discretion.

Liability: Vietnam Airlines' liability for lost or damaged baggage is subject to international conventions and the airline's policies.

It’s recommended to act quickly and contact the airline or airport Lost & Found as soon as possible to increase the likelihood of recovering your belongings.

For further information on lost items, please contact Vietnam Airlines directly at 1900 1100 (24/7 Contact Center within Vietnam) / +84 24 3832 0320 (from outside Vietnam).