STARLUX Airlines Cancellation and Refund

STARLUX Airlines Cancellation and Refund

Ticket Cancellation

Passengers may cancel tickets through the STARLUX Airlines website, mobile app, ticketing offices, or travel agencies (depending on how the ticket was booked).

Refund eligibility and fees depend on the fare type and conditions selected during purchase.

Refund Conditions

Refundable tickets: Eligible for a refund, though cancellation fees may apply.

Non-refundable tickets: Generally not eligible for refunds, except for taxes or under specific circumstances (e.g., flight cancellations by the airline).

Special fares and promotional tickets often have stricter or non-refundable conditions.

Flight Changes and Rebooking

Ticket changes (such as date, route, or name corrections) are subject to availability, fare differences, and change fees depending on fare rules.

Changes must be completed before the original flight’s scheduled departure.

Involuntary Cancellations

If STARLUX cancels a flight or significantly delays it, passengers are entitled to a full refund or an alternative flight arrangement without extra fees.

Refund Request Process

Refunds can be requested online (for direct bookings) or through the original travel agency. Processing times may vary based on the payment method and fare type.

Passengers are encouraged to check the specific fare rules on their ticket or contact STARLUX Airlines for clarification.

For more detailed assistance on cancellation and refund terms, please contact STARLUX Airlines directly at +886 2 2791 1199 (Service Hotline).