STARLUX Airlines Lost & Found

STARLUX Airlines Lost & Found

If you have lost an item during your journey with STARLUX Airlines, you can follow these steps to report and recover it:

At the Airport

Immediate Reporting

If you realize you’ve lost an item at the airport or onboard shortly after disembarking, visit the airport’s Lost & Found department or STARLUX Airlines' local office immediately.

Provide detailed information about the item, including description, flight number, seat number, and the time and place it was likely lost.

Contacting the Airline

If the item was lost onboard a STARLUX Airlines flight, contact the airline’s customer service or ground staff as soon as possible. Accurate details (flight number, seat, and item description) help speed up the search.

Online Reporting

STARLUX Airlines may offer an online form or email contact to report lost items. Check the official STARLUX website or contact the nearest ticketing office for guidance on submitting a report.

Claiming Lost Items

Recovered items are usually held at the arrival airport’s Lost & Found office or the airline’s local office.

Proof of ownership (such as a detailed description or receipts) and valid identification are typically required to claim your belongings.

Important Notes

Perishable, hazardous, or restricted items may not be stored.

Items unclaimed for a specific period may be disposed of or donated according to airline or airport policy.

It’s recommended to act quickly and contact the airline or airport Lost & Found as soon as possible to increase the likelihood of recovering your belongings.

For further information on lost items, please contact STARLUX Airlines directly at +886 2 2791 1199 (Service Hotline).