LOT Polish Airlines Cancellation and Refund

LOT Polish Airlines Cancellation and Refund

LOT Polish Airlines offers a structured cancellation and refund policy designed to accommodate passenger needs while aligning with fare rules.

The flexibility and refundability of your ticket depend on the fare type purchased (Saver, Standard, or Flex), travel class (Economy, Premium Economy, or Business), and the route.

Cancellation Rules

Passengers can cancel their bookings via the official LOT website, mobile app, customer service center, or sales offices.

Flex tickets typically allow free cancellations with full refunds, while Standard and Saver fares may incur cancellation fees or may be non-refundable altogether.

Refund Process

Refunds are issued to the original form of payment used during booking. If the ticket is eligible, the refund may include taxes and unused segments of the fare.

Passengers requesting refunds must submit a request online through LOT’s refund form or contact the customer service team. Processing times may vary but generally take between 7 to 20 business days.

Involuntary Cancellations

If LOT cancels a flight due to operational reasons, passengers are entitled to a full refund or a rebooking at no extra cost. In the event of long delays, denied boarding, or cancellations within the EU, passengers may also qualify for additional compensation under EU Regulation 261/2004.

Passengers are encouraged to check the specific fare rules on their ticket or contact LOT Polish Airlines for clarification.

For more detailed assistance on cancellation and refund terms, please contact LOT Polish Airlines directly at +48 22 577 7755 (24/7).