Aeroméxico Cancellation and Refund

Aeroméxico Cancellation and Refund

Aeroméxico offers cancellation and refund options based on the fare type and ticket conditions. Passengers should review their booking details before making changes or requesting a refund.

Cancellation Policy

Flexible and Refundable Fares: Passengers who purchased refundable tickets can cancel their flight and request a refund, subject to applicable fees.

Non-Refundable Fares: Most economy-class tickets are non-refundable, meaning passengers may only receive a voucher or credit for future travel instead of a monetary refund.

24-Hour Cancellation: If a ticket was purchased directly through Aeroméxico at least seven days before departure, passengers may cancel within 24 hours for a full refund.

Flight Disruptions: If a flight is canceled or significantly delayed by Aeroméxico, passengers may request a full refund or rebooking on the next available flight at no additional cost.

Refund Process

Refund requests must be submitted through Aeroméxico’s official website, customer service, or the original point of purchase.

Processing times vary but generally take 7-20 business days for credit card purchases and longer for other payment methods.

Refunds are issued in the original payment form, unless stated otherwise.

Important Notes

Some promotional and discounted fares may not be eligible for cancellation or refund.

Passengers with travel insurance should check their policy for additional coverage.

Fees may apply depending on the fare type and route.

Passengers are encouraged to check the specific fare rules on their ticket or contact Aeroméxico for clarification.

For more detailed assistance on cancellation and refund terms, please contact Aeroméxico directly at +52 55 5133 4000.