Aeroméxico Unaccompanied Minors Policy

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Aeroméxico's Unaccompanied Minors (UM) service ensures the safety and comfort of children traveling alone.

Aeroméxico Unaccompanied Minors Policy

Here are the key details of the policy:

Age Requirements

Children aged 5 to 13 years: Must use the UM service.
Children aged 14 to 17 years: Can travel alone or use the UM service upon request.

Booking the UM Service

The UM service must be requested during booking or at least 48 hours before departure.

Ensure all necessary documents, such as identification and travel consent forms, are ready.

Check-In and Airport Procedures

Parents or guardians must accompany the UM to the check-in counter and complete the necessary paperwork.

UMs receive a UM pouch with all travel documents.

A designated airline representative will escort the UM through security and to the gate.

UMs are boarded first and introduced to the flight crew.

In-Flight

The flight crew monitors the UM throughout the flight.

Special attention is given to their needs, ensuring a safe and comfortable journey.

Arrival

Upon arrival, a designated representative will escort the UM through immigration and baggage claim.

The UM will be handed over to the designated person, whose identity will be verified against the information provided.

Additional Notes

Fees for the UM service may apply and vary based on the route.

Ensure all contact information is up-to-date and accurate to avoid any issues during handover.

These policies may differ, however, so you should check with Aeroméxico for a description of its rules and services and any additional charges that may apply.

For further information on Unaccompanied Minors Policy, please contact Aeroméxico's customer service directly at +52 55 5133 4000.