Aeroméxico Lost & Found

Aeroméxico Lost & Found

If you have lost an item during your journey with Aeroméxico, follow these steps to report and recover it:

At the Airport

Immediate Reporting

If you realize you've lost an item at the airport or onboard shortly after disembarking, visit the airport’s Lost & Found department or Aeroméxico’s local office immediately. Provide details about the item, including a description, the estimated time and location it was lost, and any identifying features.

Contacting the Airline

If the item was lost onboard an Aeroméxico aircraft, airline staff can assist in retrieving it. Be sure to provide details such as the flight number, seat number, and a thorough description of the lost item. Reporting the loss as soon as possible increases the chances of recovery.

Online Reporting

Aeroméxico may offer an online form or email contact for reporting lost items. Check the official Aeroméxico website for specific instructions on how to submit a claim.

Claiming Lost Items

Found items are generally kept at the airport’s Lost & Found office or Aeroméxico’s designated office. Passengers must provide proof of ownership, such as a receipt or detailed description, along with valid identification to claim their belongings.

Contact Information

For inquiries about lost items, contact Aeroméxico’s customer service or the local office at the departure or arrival airport.

Important Notes

Perishable and hazardous items may not be stored.

Unclaimed items may be discarded or donated after a specific period based on airline and airport policies.

It’s recommended to act quickly and contact the airline or airport Lost & Found as soon as possible to increase the likelihood of recovering your belongings.

For further information on lost items, please contact Aeroméxico directly at +52 55 5133 4000.