Malaysia Airlines Cancellation and Refund

Malaysia Airlines Cancellation and Refund

Flight Cancellations by Passengers

Passengers can cancel their bookings, but cancellation fees may apply depending on the fare class and the timing of the cancellation.

Refund eligibility and the amount depend on the fare conditions stated at the time of ticket purchase.

Non-refundable tickets may only allow taxes and fees to be refunded, if applicable.

Flight Cancellations by the Airline

If Malaysia Airlines cancels a flight, passengers are entitled to either:

A full refund of the ticket price, or

Rebooking on the next available flight at no additional cost.

Compensation for additional expenses (like meals or accommodations) may be offered in certain circumstances.

Refund Process

Refund requests can typically be made through the airline's sales office, travel agent, or customer service.

Passengers must provide their ticket details, proof of payment, and identification when requesting a refund.

Refunds may take several days or weeks to process, depending on the payment method.

Additional Notes

For group bookings or promotional fares, cancellation and refund terms may differ.

Passengers are encouraged to check the specific fare rules on their ticket or contact Malaysia Airlines for clarification.

For more detailed assistance on cancellation and refund terms, please contact Malaysia Airlines 24-hour Call Centre at 1 300 88 3000 (Within Malaysia) / +603 7843 3000 (From Overseas).