Korean Air Cancellation and Refund

Korean Air Cancellation and Refund

Korean Air offers a cancellation and refund policy based on fare type, route, and booking method.

Refund eligibility depends on whether the ticket was purchased directly from Korean Air or through a travel agency.

Ticket Cancellation and Refund Eligibility

Refundable Tickets: Most flexible and premium fares allow cancellations with minimal or no penalty.

Non-Refundable Tickets: Some discounted fares may be non-refundable or have high cancellation fees.

Award Tickets: SKYPASS mileage redemption tickets can be canceled, but mileage reinstatement fees may apply.

How to Request a Refund

If purchased via Korean Air’s website, mobile app, or customer service, refunds can be requested online or by phone.

If booked through a travel agency, passengers must contact the agency directly for cancellation and refund requests.

Refund Processing Time

Refunds to credit/debit cards typically take 5–14 business days.

Payments made via cash or bank transfer may take longer, depending on banking procedures.

Cancellation Fees and No-Show Penalties

Fees vary based on fare class, destination, and time of cancellation.

No-show penalties apply if passengers fail to cancel before departure.

Special Circumstances

In cases of medical emergencies or bereavement, refund penalties may be waived upon submission of valid documentation.

If Korean Air cancels a flight, passengers are entitled to full refunds or rebooking options.

Passengers are encouraged to check the specific fare rules on their ticket or contact Korean Air for clarification.

For more detailed assistance on cancellation and refund terms, please contact Korean Air Service Center at +82 2 2656 2001 (English: 24/7).