Asiana Cancellation and Refund

Asiana Cancellation and Refund

Asiana Airlines provides cancellation and refund options based on the ticket type, fare conditions, and purchase location.

Below are the key details regarding cancellations and refunds:

Ticket Cancellation Policy

Passengers can cancel their tickets before departure via the Asiana Airlines website, mobile app, or customer service center.

For tickets purchased through a travel agency, cancellations must be processed through the respective agency.

Some promotional or discounted tickets may be non-refundable or have high cancellation fees.

Refund Eligibility

Refunds depend on the fare rules of the purchased ticket.

Fully flexible fares usually allow full refunds, while restricted fares may incur penalties.

Partially used tickets are refunded based on the unused portion, subject to fees.

Refund Processing & Fees

Refund requests can be made online, via customer service, or at an Asiana office.

Processing times may vary but typically take 7–14 business days for credit/debit card payments and longer for bank transfers.

Cancellation fees vary based on route, fare class, and timing of cancellation.

No-Show Policy

If a passenger fails to cancel before departure, a no-show fee applies, and refunds may not be possible.

For more detailed assistance on cancellation and refund terms, please contact Asiana Airlines Korea Reservation Center at +82 2 2669 8000 (5:30 am - 12:00 am, Korea Local Time, GMT+9).