Kenya Airways Cancellation and Refund

Kenya Airways Cancellation and Refund

Kenya Airways offers a cancellation and refund policy that varies depending on the fare type, route, and ticket conditions.

Below are the key details regarding cancellations and refunds:

Cancellation Policy

Voluntary Cancellations:

Passengers can cancel their booking through the Kenya Airways website, customer service, or ticketing offices.

Cancellation fees may apply based on the fare rules.

Non-refundable tickets cannot be canceled for a refund but may be eligible for travel vouchers or rebooking with applicable fees.

Involuntary Cancellations:

If Kenya Airways cancels a flight due to operational issues, weather conditions, or government restrictions, passengers may choose between:

A full refund

Rebooking on the next available flight at no extra cost.

No-Show Policy

If a passenger fails to cancel before departure and does not board the flight, a no-show fee applies, and the ticket may become non-refundable.

Refund Policy

Refund Eligibility:

Refunds depend on the ticket fare conditions.

Fully refundable tickets qualify for a refund with no penalty.

Partially refundable tickets may incur cancellation charges.

Non-refundable tickets may only allow tax refunds.

Refund Request Process:

Refunds can be requested online, through Kenya Airways offices, or via the travel agency where the ticket was purchased.

Processing time varies but generally takes 7–30 business days, depending on the payment method.

For more detailed assistance on cancellation and refund terms, please contact Kenya Airways directly at +254 711 024 747.