Japan Airlines Cancellation and Refund

Japan Airlines Cancellation and Refund

If you need to cancel your flight or request a refund from Japan Airlines (JAL), the process will depend on the type of ticket you purchased, as well as the specific terms and conditions of the fare.

Here’s an overview of how the cancellation and refund process typically works with JAL:

Cancellation and Refund Policies

Refundable Tickets

If you purchased a refundable ticket, you can usually cancel your flight and request a refund.

The refund will be processed based on the fare conditions, and there may be a refund fee depending on your ticket type. However, refundable tickets typically allow cancellations and refunds with fewer restrictions.

Non-Refundable Tickets

For non-refundable tickets, cancellations may still be possible, but you may not receive a full refund.

In many cases, non-refundable tickets offer the option to rebook or apply the value of the ticket toward a future flight (subject to availability and fare differences).

If you have a non-refundable ticket and need to cancel, you may also be offered a travel voucher for future travel with JAL.

Special Conditions

Flight Cancellations by JAL: If JAL cancels your flight, you are entitled to a full refund or to rebook on a different flight.

Travel Insurance: If you purchased travel insurance, check with your provider to see if it covers trip cancellations, as some policies allow you to recover the cost of a non-refundable ticket under certain conditions.

How to Cancel a Flight and Request a Refund

Online (JAL Website)

Log into your JAL account: Go to the Japan Airlines website and log into your account to manage your booking. This will give you the option to cancel your flight and request a refund if applicable.

Manage Booking: If you don’t have a JAL account, you can still access your booking by entering your reservation number and passenger details under the "Manage Booking" section. Here you can find options for cancelling and refund requests.

Steps to cancel

Visit JAL Manage Booking or JAL Refund Request.

Select "Cancel Flight" or "Refund" options based on your ticket.

Follow the on-screen instructions.

By Phone

You can also contact JAL’s Customer Service Center to cancel your flight and request a refund. They will assist you in the process, especially if you have any questions about specific ticket conditions.

Phone numbers vary by location, so visit the JAL website to find the customer service number for your country or region.

Through a Travel Agent

If you booked your flight through a travel agent, you may need to contact them directly to cancel your ticket and request a refund. They’ll guide you through the process and may handle the cancellation on your behalf.

Refund Processing Time

Refund processing can take anywhere from a few days to several weeks, depending on the type of ticket and how it was purchased.

Refunds for tickets purchased by credit card are usually processed back to the same card. Refunds for tickets purchased with cash or other methods may require different procedures, so check with JAL for specific details.

You will receive an email notification when the refund is processed.

Exceptions and Important Points

No-Show: If you don't show up for your flight and fail to cancel in advance, your ticket may be non-refundable. However, if you have a valid reason (e.g., medical emergency), it's worth reaching out to JAL customer service for possible exceptions.

Connecting Flights: If your booking includes connecting flights, and you cancel part of your itinerary, make sure to confirm how that affects the other legs of your trip. JAL customer service can assist with this.

Refund Fees: Refundable tickets might still involve fees, especially for cancellations made shortly before the flight departure. Non-refundable tickets will often have penalties, but certain exceptions may apply.

Refundable Fare Rules: If your ticket is refundable, the terms and conditions (such as the amount refunded) will vary depending on the class of service (economy, business, first class) and fare type (flexible vs. restricted).

Special Considerations

Travel Vouchers: If you’re unable to get a cash refund for a non-refundable ticket, you might be offered a travel voucher for the value of your ticket. This voucher can typically be used toward future flights with JAL, but be sure to check the expiration date and any specific terms.

For more detailed assistance on cancellation and refund terms, please contact Japan Airlines directly at 0570-025-121 (within Japan) / +81 3 6733 3062 (from Overseas).