Garuda Indonesia Cancellation and Refund

Garuda Indonesia Cancellation and Refund

Garuda Indonesia allows passengers to cancel flights and request refunds, subject to fare rules and conditions. Refund eligibility depends on the ticket type, fare class, and reason for cancellation.

Cancellation Policy

Refundable Tickets

Passengers with flexible or refundable fares can cancel their booking and receive a full or partial refund after applicable cancellation fees.

Non-Refundable Tickets

Some promotional or discounted fares are non-refundable, but taxes and fees may be refunded upon request.

Cancellation Due to Special Circumstances

If a flight is canceled by Garuda Indonesia, passengers are entitled to a full refund or a free rebooking.

In cases of illness, bereavement, or emergencies, a refund may be granted with supporting documents.

Refund Process

Online Request – Refunds can be requested via the Garuda Indonesia website under the "Manage Booking" section.

Customer Service – Passengers can contact Garuda Indonesia Call Center or visit a ticketing office to process refunds.

Travel Agency – If booked through an agent, refunds must be processed via the original booking channel.

Processing Time & Fees

Refunds are usually processed within 7-30 business days, depending on the payment method.

Cancellation and refund fees vary based on the fare type and route. Passengers are encouraged to check the specific fare rules on their ticket or contact Garuda Indonesia for clarification.

For more detailed assistance on cancellation and refund terms, please contact Garuda Indonesia at 804 1 807 807 (24 hours Call Center) / +62 21 2351 9999 (Call from Overseas).