Garuda Indonesia Lost & Found

Garuda Indonesia Lost & Found

Garuda Indonesia provides a Lost & Found service to assist passengers in recovering lost items during their journey.

If you misplace your belongings on a Garuda Indonesia flight, in the cabin, at check-in, or at the baggage claim area, you can report it through the airline’s official Lost & Found department.

Reporting Lost Items

Passengers who have lost an item should report it as soon as possible by:

- Contacting the Lost & Found Office at the airport where the item was lost.

- Visiting the Baggage Service Counter immediately after arrival.

- Filling out a Lost Item Report through Garuda Indonesia’s official website or customer service hotline.

When reporting, provide the following details:

- Passenger name and contact information

- Flight number and date of travel

- Detailed description of the lost item (color, brand, unique features)

- Seat number or location where the item was last seen

Lost Baggage Handling

If checked baggage is missing, Garuda Indonesia will trace it using the WorldTracer system and keep passengers updated.

Compensation is available if baggage is permanently lost, subject to airline policies.

Claiming Found Items

Once a lost item is located, passengers must present identification and a claim reference number at the respective Lost & Found office.

For further assistance, contact Garuda Indonesia Customer Service or the Lost & Found department at your arrival airport.

It’s recommended to act quickly and contact the airline or airport Lost & Found as soon as possible to increase the likelihood of recovering your belongings.

For further information on lost items, please contact Garuda Indonesia at 804 1 807 807 (24 hours Call Center) / +62 21 2351 9999 (Call from Overseas).