Garuda Indonesia Check-in Information
AirlinesHQ.com »
Airlines in Indonesia »
Garuda Indonesia » Check-in Information
Passengers traveling with Garuda Indonesia can Check-in conveniently with the check-in
options provided as below:
City Check-in
City Check-in service is available at Garuda Indonesia Sales Office (domestic
branch office) which available from 48 to 4 hours before departure time. This
service is not available for Eco-Basic passengers.
*This service is currently available at GA Sales Office in Indonesia only.
Web Check-in
Garuda Indonesia Internet Check-in is an alternative check-in provided by Garuda
Indonesia for Passenger to simplify check in via website. Available for domestic
flight within 24-1 hour prior to departure and within 24-2 hour prior to
departure for international flight in Jakarta (CGK) and within 24-2 hour prior
to departure and within 24-4 hour prior to departure for international flight
outside Jakarta.
Phone Check-in
Passengers who possess a ticket and/or have made payment online can check in by
telephone through the Garuda Indonesia Call Center.
*Currently available through Contact Center Garuda Indonesia at 0804 1 807 807 &
+62 21 2351 9999
Mobile Check-in
Passengers can check in and make seat selection using Garuda Indonesia mobile
app. This service is available for domestic flight within 24-1 hour prior to
departure and within 24-2 hour prior to departure for international flight in
Jakarta (CGK) and within 24-2 hour prior to departure and within 24-4 hour prior
to departure for international flight outside Jakarta.
Internet Check In, Mobile Check In, and Phone Check In services are not
available for:
• Passengers without purchased e-ticket
• For infants under 2 years old not occupying a seat
• Passengers who need special assistance at the airport e.g.) customer with
pregnant condition, children aged less than 12 years old who travel alone,
Unaccompanied Minor (UM), require a wheelchair, stretcher case, or other special
handlings in airport.
• Group booking (Passenger booked with more than 9 pax in 1 PNR)
• Passengers with Eco-Basic ticket
Kiosk Check-In
You can enjoy our kiosk check-in if you are departing from airport below:
• Soekarno-Hatta Airport Jakarta (CGK)
• Kualanamu Airport Medan (KNO)
• Sultan Thaha Airport Jambi (DJB)
• Sultan Syarif Kasim II Airport Pekanbaru (PKU)
• Schiphol Airport Amsterdam (AMS)
• Sultan Iskandar Muda International Airport, Aceh (BTJ)
• Silangit International Airport, Tapanuli Utara (DTB)
• Depati Amir Airport, Pangkal Pinang (PGK)
• Sultan Mahmud Badaruddin II International Airport, Palembang (PLM)
• Supadio International Airport, Pontianak (PNK)
• Husein Sastranegara International Airport, Bandung (BDO)
General Check-in Information
Passengers are advised to check in at the airport at least 1 (one) hour before
departure time for domestic departure and 2 (two) hours before departure time
for international departure; however, it is even better to arrive at the airport
earlier than expected.
For further information, please contact Garuda Indonesia Call Center at 0804 1
807 807 (Within Indonesia region only) or +62 21 2351 9999.
undo...back