Greater Bay Airlines Lost & Found

Greater Bay Airlines Lost & Found

Passengers who misplace personal belongings during travel with Greater Bay Airlines should report the incident as soon as possible to improve the likelihood of recovery.

Items Left on Board

Articles left inside the aircraft are collected by cabin crew after passengers disembark.

Recovered items are transferred to the airline's ground handling representative for documentation and storage.

Lost Items Inside the Airport

Property misplaced within terminal buildings, including check-in halls, security screening areas, boarding gates or arrival halls, is managed by the airport authority's Lost and Found Office rather than the airline.

Passengers should contact the relevant airport directly for assistance.

Missing Checked Baggage

Passengers whose checked baggage fails to arrive must report the matter immediately before leaving the baggage reclaim area.

A Property Irregularity Report (PIR) will be created using baggage tag information to begin tracing procedures.

Delayed baggage updates are communicated once additional information becomes available.

Reporting Lost Property

When submitting a report, passengers should provide:

Passenger name
Flight number
Date of travel
Baggage tag number
Detailed description of the missing item
Contact information

Providing accurate descriptions assists identification during the recovery process.

Collection of Recovered Property

Recovered belongings may be collected after ownership has been verified through identification documents and supporting evidence.

Storage periods vary according to airport and local regulations. Items remaining unclaimed after the applicable holding period may be disposed of according to established procedures.

For further information on lost items, please contact Greater Bay Airlines directly at +852 2164 3919 (General Enquiry) / +852 2319 4288 (WhatsApp).