Air Cairo Cancellation and Refund

Air Cairo Cancellation and Refund

Air Cairo provides cancellation and refund options in accordance with the fare conditions attached to each ticket. Eligibility for refunds, amendments, and travel credits depends on the fare family purchased, booking channel, and the reason for cancellation.

Cancellation Policy

Voluntary Cancellation

Passengers may cancel eligible bookings before departure through Air Cairo's website, customer service centre, authorised travel agent, or the original ticket issuing office.

Refundable Tickets

Tickets purchased under refundable fare conditions qualify for refunds after applicable cancellation charges have been deducted in accordance with the fare rules.

Restricted Fares

Promotional and discounted tickets may carry cancellation penalties or may not qualify for refunds after ticket issuance. Fare conditions are displayed during booking and remain part of the ticket contract.

Flight Changes

Passengers wishing to modify travel dates or flight times may do so where permitted by the fare conditions. Fare differences and change fees may apply.

Airline-Initiated Schedule Changes

Passengers affected by flight cancellations, significant schedule revisions, or operational disruptions initiated by Air Cairo may receive alternative travel arrangements or refunds in accordance with applicable regulations and ticket conditions.

Refund Processing

Approved refunds are returned through the original payment method whenever possible.

Processing times vary according to payment provider, banking institution, and the original method of payment.

Optional Services

Refund eligibility for prepaid baggage, seat selection, and other optional services depends on whether the cancellation was voluntary or caused by the airline, together with the specific terms governing each ancillary product.

Passengers holding bookings through travel agencies or tour operators should submit refund requests through the original booking provider.

For more detailed assistance on cancellation and refund terms, please contact Air Cairo directly at 2727 / 09007 2727 (Local) / +202 2695 5500 (Overseas).