Air Cairo Lost & Found

Air Cairo Lost & Found

Passengers who lose personal belongings during an Air Cairo journey should report the incident as soon as possible to improve the chances of recovering the item.

The handling procedure depends on whether the property was left onboard the aircraft, within the airport terminal, or involves checked baggage.

Items Left on Board

Personal belongings discovered inside the aircraft after passengers disembark are collected by the cabin crew during post-flight inspections. The items are transferred to the airline's ground handling representative at the arrival airport, where they are recorded and stored according to local handling procedures.

Items Lost Inside the Airport

Articles misplaced in check-in halls, security screening areas, departure lounges, immigration zones, boarding gates, baggage reclaim halls, or public areas are managed by the airport authority or its designated lost property office rather than Air Cairo. Passengers should contact the airport where the item was last seen for assistance.

Missing or Delayed Checked Baggage

Passengers whose checked baggage fails to arrive at the destination must report the issue before leaving the baggage reclaim area. Airline representatives will prepare a Property Irregularity Report (PIR), which serves as the official record for tracing delayed, damaged, or missing baggage.

Reporting Requirements

Passengers should provide their baggage claim tag, boarding pass, flight number, travel itinerary, passport or identification, and a detailed description of the missing property. Photographs of the baggage, if available, may assist the tracing process.

Damaged Baggage

Any damage to checked baggage should be reported immediately upon arrival. Airline staff will inspect the baggage and determine whether repair, replacement, or compensation procedures apply under the relevant conditions of carriage.

Collection of Recovered Property

Recovered items may be collected after ownership has been verified. Valid identification and supporting travel documents are required before personal belongings are released. Storage periods and collection arrangements depend on the airport handling agent and local regulations.

For further information on lost items, please contact Air Cairo directly at 2727 / 09007 2727 (Local) / +202 2695 5500 (Overseas).