Avianca Cancellation and Refund

Avianca Cancellation and Refund

Flight Cancellations by Passengers

Passengers can cancel their bookings; however, cancellation fees may apply depending on the fare type and the timing of the cancellation.

Refund eligibility and amounts depend on the fare conditions stated at the time of ticket purchase. Avianca offers various fare types, each with specific rules regarding changes and refunds:

Basic, Light, and Classic Fares: Generally, these fares are non-refundable. However, passengers may be eligible for a refund of certain taxes and fees.

Flex and Business Fares: These fares typically allow for refunds before the flight's departure, though cancellation fees may still apply.

Flight Cancellations by the Airline

If Avianca cancels a flight, passengers are entitled to either:

✔️ A full refund of the ticket price, or

✔️ Rebooking on the next available flight at no additional cost.

Compensation for additional expenses (such as meals or accommodations) may be offered in certain circumstances.

Refund Process

Refund requests can be made through Avianca's official website:

✔️ Visit the Changes and Refunds section.

✔️ Select "Request a Refund" and enter the required booking or ticket information.

✔️ Submit the form and await confirmation.

Passengers who purchased tickets through a travel agency should contact the respective agency to initiate the refund process.

Additional Notes

Refunds are processed in accordance with the fare conditions and may take up to 30 days to reflect in your account.

For tickets redeemed with LifeMiles, refund fees apply based on the fare type.

Certain promotional fares and group bookings may have different cancellation and refund terms.

Passengers are encouraged to review the specific fare conditions before booking and contact Avianca directly for assistance with cancellations and refunds.

For more detailed assistance on cancellation and refund terms, please contact Avianca directly at +57 1 401 3434.