Avianca Lost & Found

Avianca Lost & Found

If you have lost an item during your journey with Avianca, you can follow these steps to report and recover it:

At the Airport

Immediate Reporting

If you realize you've lost an item at the airport or onboard shortly after disembarking, visit the airport's Lost & Found department or Avianca's local office immediately.

Provide specific details about the item, including its description, the flight number, date, seat number, and where you believe it was lost.

Contacting the Airline

If the item was lost onboard an Avianca aircraft, the airline’s staff can assist in retrieving it. Prompt reporting increases the chances of recovery.

Online Reporting

Avianca offers an online contact form and customer service portal. Passengers can report lost items through the official website under the "Help Center" or "Contact Us" section.

Claiming Lost Items

Items found onboard are usually delivered to the Lost & Found office at the arrival airport. You may be required to present valid identification and provide proof of ownership, such as a description, photograph, or receipt.

Contact Information

For lost item inquiries, contact Avianca’s customer service or the baggage services office at your arrival airport. Some major airports may have a dedicated Avianca Lost & Found counter.

Important Notes

Valuables and electronics should always be kept in your carry-on baggage.

Items unclaimed for a certain period may be discarded or handled according to airport or airline policy.

It’s recommended to act quickly and contact the airline or airport Lost & Found as soon as possible to increase the likelihood of recovering your belongings.

For further information on lost items, please contact Avianca directly at +57 1 401 3434.