China Southern Airlines Cancellation and Refund

China Southern Airlines Cancellation and Refund

General Cancellation and Refund Policies

Before Ticket Issuance: Passengers can cancel their reservation without charges and rebook another flight.

After Ticket Issuance: Changes to flights, dates, or cabin classes may incur fees, depending on fare conditions and seat availability.

Refund Process

Online Refunds: Passengers can request refunds through the airline’s website. Refunds are processed to the original payment method, and processing times depend on the bank’s settlement cycle.

Refund Validity: Refund requests should be submitted within 13 months from the trip’s commencement date or from the ticket issuance date if unused.

Special Circumstances:

Illness: Passengers unable to travel due to illness must cancel their reservation before departure to avoid being classified as a voluntary refund. A valid medical certificate from a recognized medical institution is required.

Involuntary Refunds: If a flight is canceled, delayed, or rescheduled due to reasons attributable to the airline, passengers are entitled to a full refund without additional charges.

Important Considerations

Name Discrepancies: If there is a mismatch between the name on the ticket and the passenger’s ID, the ticket must be reissued at the original point of purchase.

Third-Party Bookings: Tickets purchased through agents or third-party platforms must be changed or refunded through the original booking channel, as conditions may vary.

For more detailed assistance on cancellation and refund terms, please contact China Southern Airlines Reservation Hotline at +86-4008695539-2-4-1 (Domestic ticket service) / +86-4008695539-2-4-2 (International ticket service).