Cambodia Airways Cancellation and Refund Policy

Cancellation and Refund Policy

Cambodia Airways provides flexible cancellation and refund options, ensuring convenience for its passengers.

Below are the key points of their policy:

Cancellation Policy

By default, all Cambodia Airways tickets are governed by specific fare rules. Eligibility for cancellation or refund depends on the fare type purchased.

• Refund eligibility varies by fare category (e.g. Economy Basic, Economy Flex).

• Certain discounted or promotional fares are non-refundable and cannot be cancelled once ticketed.

• Tickets that allow cancellation may incur a cancellation fee or service charge.

• No-show passengers (who fail to cancel before the scheduled departure) may forfeit the full ticket value, subject to fare conditions.

• Cancellation requests must be submitted before the scheduled departure time to avoid additional penalties.

Refund Policy

For refundable or partially refundable tickets, refunds are processed in accordance with the applicable fare rules.

• Refunds are generally issued to the original form of payment.

• Any applicable refund or handling fees will be deducted prior to processing.

• Refund requests may be submitted through:

  - the Manage Booking section on the Cambodia Airways website

  - Cambodia Airways customer service (via phone or email)

  - the original travel agent or booking platform

• Refund processing times vary depending on the payment method and issuing channel.

• Airport taxes may be refundable even on non-refundable tickets, subject to fare conditions and local regulations.

For detailed information on refund and cancellation policies, please contact the Cambodia Airways Guest Relations: +855 96 852 5555 (Ticketing) / +855 23 901 886 (Customer Service).