Royal Brunei Airlines Lost & Found

Royal Brunei Airlines Lost & Found

If you have lost an item during your journey with Royal Brunei Airlines, you can follow these steps to report and recover it:

At the Airport

Immediate Reporting

If you realize you've lost an item at the airport or onboard shortly after disembarking, visit the airport's Lost & Found department or Royal Brunei Airlines' local office immediately.

Provide details about the item, including a description, time, and place it was lost.

Contacting the Airline

If the item was lost onboard the aircraft, Royal Brunei Airlines staff can assist in retrieving it. Ensure you report the flight number, seat number, and a detailed description of the lost item.

Online Reporting

Royal Brunei Airlines provides an online form for reporting lost items. Visit their official website and navigate to the "Baggage Tracing" section to file a claim.

Claiming Lost Items

Found items are usually kept at the airport's Lost & Found office or the airline's designated office.

You will need to provide proof of ownership (e.g., a description of the item or a receipt) and valid identification to retrieve the item.

Contact Information

To inquire about lost items, contact Royal Brunei Airlines' customer service or the local office at the airport of departure/arrival.

Important Notes

Perishable or hazardous items may not be stored.

Items unclaimed for a specific period may be discarded or donated, depending on airline and airport policies.

It’s recommended to act quickly and contact the airline or airport Lost & Found as soon as possible to increase the likelihood of recovering your belongings.

For further information on lost items, please contact Royal Brunei Airlines directly at +673 221 2222 or email to brunei.callcentre@rba.com.bn.